Restaurant Supervisor — Lead Team & Guest Experience

Stonebridge; New Orleans (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Stonebridge in New Orleans, LA is seeking a Restaurant Supervisor to oversee daily operations and staff performance, ensuring guest satisfaction through prompt, courteous service while upholding brand standards.

The role reports to the Food & Beverage Manager, supervises Restaurant Team Members, and requires 4+ years in food and beverage, strong hospitality and communication skills, and proficiency with Outlook, Word, and Excel. Full-time position with a $21.00 hourly pay.

Qualifications

• Minimum of 4 years of related food and beverage experience and/or training.
• Ability to lead by example, demonstrating exceptional hospitality skills and technical knowledge of restaurant operations.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Proficiency in basic computer and POS system functions, including Outlook, Word, and Excel.
• Strong communication skills, with the ability to present information and respond to questions from managers, clients, and guests.
• Ability to calculate figures and amounts such as discounts, percentages, and volume.

Responsibilities

• Performs shift opening and closing duties according to the manager's checklist.
• Engages with guests, soliciting feedback and implementing service recovery when necessary.
• Ensures proper execution of revenue and check control procedures during the shift.
• Assists in selecting, training, and providing ongoing feedback to staff to meet brand and guest satisfaction standards.
• Utilizes tools such as schedules, floor plans, reservations, and daily checklists to run the shift efficiently.
• Conducts pre-shift meetings with staff to communicate specials, guest satisfaction scores, and service concerns.

Skills

4+ years experience

Leadership

Reading & writing

Outlook

Word

Excel

Communication

Mathematical calculations

Tools

Outlook

Word

Excel

Job description

Stonebridge in New Orleans, LA is seeking a Restaurant Supervisor to oversee daily operations and staff performance, ensuring guest satisfaction through prompt, courteous service while upholding brand standards.

The role reports to the Food & Beverage Manager, supervises Restaurant Team Members, and requires 4+ years in food and beverage, strong hospitality and communication skills, and proficiency with Outlook, Word, and Excel. Full-time position with a $21.00 hourly pay.