Restaurant Supervisor: Lead Service & Standards

Crescent Hotels & Resorts; Saint Petersburg (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Frankie Supervisor to support daily restaurant operations. The role leads by example, guiding team members, ensuring friendly service, and upholding food safety and quality standards in a fast-paced setting.

You will assist with training, handle guest questions, manage opening/closing, and coordinate staffing while maintaining a clean, safe, and welcoming environment for guests.

Qualifications

• Previous restaurant, hospitality, or customer service experience is preferred.
• Previous supervisory or leadership experience is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to lead a team and remain calm in a fast-paced environment.
• Dependable, professional, and committed to excellent guest service.
• Basic cash-handling and point-of-sale system experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must obtain and maintain all required food safety and responsible alcohol-service certifications, as applicable.

Responsibilities

• Supervise and support team members during assigned shifts.
• Provide a positive guest experience by ensuring prompt, friendly, and professional service.
• Monitor food preparation, presentation, quality, and portion standards.
• Assign daily tasks and ensure team members complete their responsibilities efficiently.
• Assist with employee training, coaching, and ongoing development.
• Address guest questions or concerns and resolve issues professionally.
• Complete opening and closing procedures as assigned.
• Handle cash, process transactions, balance registers, and follow established cash-control procedures.
• Monitor inventory levels and communicate supply or product needs to management.
• Ensure the restaurant, kitchen, service areas, and equipment remain clean and properly maintained.
• Enforce all food safety, sanitation, alcohol service, and workplace safety requirements.
• Help maintain appropriate staffing coverage and coordinate employee breaks during shifts.
• Communicate operational concerns, employee matters, and guest feedback to management.
• Support a respectful, dependable, and team-oriented work environment.
• Perform other duties as assigned.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Cash Handling

Tools

POS System

Job description

Crescent Hotels & Resorts is seeking a Frankie Supervisor to support daily restaurant operations. The role leads by example, guiding team members, ensuring friendly service, and upholding food safety and quality standards in a fast-paced setting.

You will assist with training, handle guest questions, manage opening/closing, and coordinate staffing while maintaining a clean, safe, and welcoming environment for guests.