Restaurant Supervisor - Lead Dining & Guest Experience

Marcus Hotels & Resorts; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free meal each shift

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants &莎

Free parking

Two for one movie theater coupons

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

Marcus Hotels & Resorts is seeking a Restaurant Supervisor for the Omaha Marriott Downtown in downtown Omaha. The role covers overseeing Society 1854 Restaurant, The Burdock, Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the Pano Pool Bar, with AM and PM shifts.

You will supervise staff, ensure service standards, manage guest interactions, and uphold sanitation and safety while driving outlet profitability.

Qualifications

• Must read and speak English fluently to understand guest requests and communicate effectively.
• Prior restaurant and hospitality experience is required; bartending experience is required.
• Understand room service operations, staffing and guest relations.
• Handle complaints professionally with empathy and timely solutions.
• CPR certification and/or First Aid Training preferred; TIPS and food handler certifications may be required.

Responsibilities

• Able to perform all roles within the outlet, including server, cashier, and expeditor.
• Supervise staff, manage operations in absence of the manager, and assist with training.
• Interact with guests, promote hotel services, and resolve issues to ensure satisfaction.
• Monitor food preparation and service for quality, consistency, and timeliness.
• Oversee inventory, payroll costs, and outlet profitability; manage POS and house bank.
• Maintain sanitation and professional appearance across areas; uphold Marriott standards.
• Implement sales incentives, track competition, and stay informed on hospitality trends.

Skills

English fluency

Bartending experience

Restaurant experience

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Marcus Hotels & Resorts is seeking a Restaurant Supervisor for the Omaha Marriott Downtown in downtown Omaha. The role covers overseeing Society 1854 Restaurant, The Burdock, Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the Pano Pool Bar, with AM and PM shifts.

You will supervise staff, ensure service standards, manage guest interactions, and uphold sanitation and safety while driving outlet profitability.