Restaurant Supervisor

Marcus Hotels & Resorts; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free meal each shift

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants &莎

Free parking

Two for one movie theater coupons

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

Marcus Hotels & Resorts is seeking a Restaurant Supervisor for the Omaha Marriott Downtown in downtown Omaha. The role covers overseeing Society 1854 Restaurant, The Burdock, Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the Pano Pool Bar, with AM and PM shifts.

You will supervise staff, ensure service standards, manage guest interactions, and uphold sanitation and safety while driving outlet profitability.

Qualifications

• Must read and speak English fluently to understand guest requests and communicate effectively.
• Prior restaurant and hospitality experience is required; bartending experience is required.
• Understand room service operations, staffing and guest relations.
• Handle complaints professionally with empathy and timely solutions.
• CPR certification and/or First Aid Training preferred; TIPS and food handler certifications may be required.

Responsibilities

• Able to perform all roles within the outlet, including server, cashier, and expeditor.
• Supervise staff, manage operations in absence of the manager, and assist with training.
• Interact with guests, promote hotel services, and resolve issues to ensure satisfaction.
• Monitor food preparation and service for quality, consistency, and timeliness.
• Oversee inventory, payroll costs, and outlet profitability; manage POS and house bank.
• Maintain sanitation and professional appearance across areas; uphold Marriott standards.
• Implement sales incentives, track competition, and stay informed on hospitality trends.

Skills

English fluency

Bartending experience

Restaurant experience

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Restaurant Supervisor you’ll take charge of a diverse array of dining experiences, assisting in overseeing everything from the Society 1854 Restaurant, The Burdock and Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the lively Pano Pool Bar.

We currently have two open positions available an AM shift from 5:00 a.m. to 1:30 p.m. and a PM shift from 4:00 p.m. to 12:30 a.m.

At the Omaha Marriott Downtown, you manner making you an essential part of their memorable stay.

Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown’s commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

What will you be doing?

• Able to perform all roles within the outlet, including server, cashier, and expeditor.
• Supervise staff, manage operations in absence of the manager, and assist with ongoing training to uphold standards.
• Interact positively with guests, promote hotel services, and resolve issues effectively to ensure satisfaction.
• Monitor food preparation and service to ensure quality, consistency, and adherence to time quotes and standards.
• Oversee inventory, control payroll and equipment costs, and maintain outlet profitability.
• POS system for billing and reporting; maintain house bank and manage financial transactions accurately.
• Enforce sanitation and cleanliness across all areas; uphold a professional appearance and ethical conduct.
• Implement sales incentives, track competition, and stay informed on hospitality trends.

What do you bring to the role?

• Must read and speak English fluently to understand guest requests and communicate effectively, especially under pressure.
• Prior restaurant and hospitality experience required; bartending experience is required.
• Understand room service operations, including staffing, service equipment, and guest relations.
• Handle complaints professionally, demonstrate empathy, and provide timely, effective solutions.
• Supervise staff using Marcus and Marriott standards, motivate independent workers, and track shopper reports for improvement.
• Monitor hotel floors for tray management and ensure timely room service deliveries.
• Efficiently manage multiple tasks, including handling several phone lines simultaneously.
• High school diploma or equivalent required.
• Ability to obtain any government required license or certificate. Bartending certificate preferred. TIPS and Douglas County food handler certification required. CPR certification and/or First Aid Training preferred.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Estimate

$21.00/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The Omaha Marriott Downtown is an equal opportunity employer.