Evening Guest Experience Manager

The Capitol District Marriott; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free meals per shift

Room discounts at Marcus Hotels & Reso

Discounts at Marcus Hotels & Resorts

Paid time off

401k with employer match

Early wage access

Job summary

Marcus Hotels & Resorts seeks a Guest Experience Manager for the Omaha Marriott Downtown to lead guest relations and operate as a Manager-on-Duty during late shifts. You will ensure high service standards and safety for guests and associates, coordinating with front desk and supervisory teams.

The role requires 1–2 years in front desk operations, strong English communication, and the ability to respond empathetically to guest concerns while maintaining a professional image.

Qualifications

• High school diploma required; hospitality degree preferred.
• Minimum 1–2 years of front desk experience; management and cash handling experience preferred.
• Fluency in English; excellent verbal and written communication.

Responsibilities

• Build strong guest relationships and respond promptly to inquiries and complaints.
• Act as Manager-on-Duty during second/third shifts, supporting supervisory staff.
• Enforce hotel policies and handle difficult guest situations with professionalism.
• Maintain hotel safety through inspections, incident reporting, and emergency procedures.
• Assist with front desk tasks including check-in/out, system operation, and communications.
• Review MOD reports and shift logs, and inform leadership of safety concerns.
• Be knowledgeable of hotel systems and emergency procedures; uphold standards.
• Support team development through effective supervision.

Skills

Guest relations

Customer service

Conflict resolution

Emergency procedures

Front desk operations

Team supervision

Communication skills

Cash handling

Education

High school diploma

Job description

Marcus Hotels & Resorts seeks a Guest Experience Manager for the Omaha Marriott Downtown to lead guest relations and operate as a Manager-on-Duty during late shifts. You will ensure high service standards and safety for guests and associates, coordinating with front desk and supervisory teams.

The role requires 1–2 years in front desk operations, strong English communication, and the ability to respond empathetically to guest concerns while maintaining a professional image.