Restaurant Supervisor - Crowne Plaza Asheville

Crowne-Plaza-Hotel; Asheville (NC); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Crowne Plaza Hotel is seeking a Front of House Supervisor to oversee the restaurant and bar teams and assist in catering operations. You will guide staff toward delivering exceptional guest experiences and maintain key standards in sanitation, safety, and service during shifts.

The role requires strong communication, organizational skills, and the ability to perform well under pressure in a fast-paced environment.

Formación

• Front of house supervision
• Service-oriented guest interactions
• Effective communication

Responsabilidades

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Respond efficiently and accurately to guest complaints.
• Assist in the continuous training of servers, bartenders, and bussers to provide high quality service.
• Supervise FOH restaurant and bar operations to ensure standards are met.
• Adjust schedules to meet business demands and staffing guidelines.
• Ensure compliance with sanitation, safety, and work rules.

Descripción del empleo

Responsible for the day-to-day supervision of the front of house restaurant & bar teams as well as help in catering operations.Essential Duties & Responsibilities:Approach all encounters with guests and employees in a friendly, service-oriented manner.Responding efficiently and accurately to guest complaints.Assist in the continuous training of servers, bartenders, and bussers to provide high quality service.Must be able to convey information and ideas clearly.Must work well in stressful, high-pressure situations with minimal supervision.Ensure that the FOH restaurant and bar area is at all times in compliance with local and state codes in regard to sanitation, safety and work rules.Supervise individual shifts, helping ensure that dining guests are served in a manner that meets the standards set by the hotel.Supervise and staff in accordance with staffing guidelines and training manual. Adjust schedules throughout the week to meet business demands.Be knowledgeable on the various types of drinks and food offerings that are available at the restaurant, as well as the activities and services in the surrounding areas (comp set).Ensure completion of all department Daily/Weekly Checklists.Provide timely feedback to staff on their performance.Ensure staff are educated in the correct usage and care of all department equipment.Inspect public areas for cleanliness daily and assign projects as needed.Ensure all chemicals are correctly used, labeled, and stored,Performs other duties as assigned.Minimum 2 years’ experience in Food and BeverageEffective problem-solving abilitiesExcellent written and verbal communication skillsWell organized and able to prioritize tasks.