Catering/Reservations Coordinator- Crowne Plaza Asheville

Crowne Plaza Resort Asheville; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Crowne Plaza Resort Asheville seeks a detail-oriented Catering/Reservations Coordinator to support the Sales & Catering Department. You will be the first point of contact for clients, handling receptions, billing, and reservation input with professionalism and accuracy.

Responsibilities include processing contracts, distributing BEOs and collateral, and assisting with reporting and communication across teams. Hotel experience is preferred and a strong team orientation is essential.

Qualifications

• Clerical and reception duties with strong communication skills.
• Experience with billing, deposits, and payments for groups is a plus.
• Ability to create and route contracts and supporting documents.
• Excellent teamwork and client-focused service are essential.

Responsibilities

• Screen and direct telephone calls; route leads to Sales/Catering managers.
• Print and distribute BEOs, collateral, menus, and signs for events.
• Post charges, payments, and deposits for groups as needed.
• Monitor reservations input into the system and assist guests with payment methods.

Skills

Reception

Billing

Customer service

Administrative

Communication

Tools

Reservations system

Job description

The Catering/Reservations Coordinator is an administrative role within the Crowne Plaza Hotel Sales & Catering Department. S/he reports to both the Director of Catering and Convention Services and the Director of Sales. While this is primarily a support role for the Department, the Catering Coordinator is also the first point of contact for clients. Duties include a range of clerical and reception skills, with some cash handling/billing, as needed. Duties include but are not limited to:Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managersProvide a warm welcome for clients and on-property contactsCreate and route new contracts, amendments, and supporting documents for sales and catering managersAttend weekly departmental meetingsCreate, change, organize, and distribute BEOsPrint collateral for Front Desk/Reservations Dept.Create, print, and distribute signs for groups and eventsCreate and print collateral, menus, flyers, and food labels for Restaurant/KitchenDistribute various forms and updates on a daily, weekly, and monthly basisSubmit Medallia surveys to groupsGenerate and distribute weekly and end of month reportsBilling: Post charges, payments, and deposits for groups as neededMonitor and manage responses on all communication channelsEffectively explain the features, benefits, capabilities, and limitations of the Resorts activities/recreation, food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries.Accurate input of Reservations into system.Return calls left on our voice messaging system.Must be comfortable reaching out to guests with declined payment methods for reservations where advance payment is required.Process third party reservations.Pre-assign incoming groups as necessary.Check that PM accounts for upcoming groups are checked in.Route group charges to PM accounts.Charge guest deposits and no-show charges as necessary.Monitor hotel room availability and inventory of group reservations.Other tasks as needed by the CSM or DOSFive Musts:Strong work ethic and self-motivationStable work historyCommitment to client and guest satisfactionStrong orientation towards teamworkSense of loyalty to the companyPhysical Requirements:Manual dexterity is necessary for computer input and strong verbal and written skills required for effective communication. Incumbent must be capable of driving and may be required to lift up to 50 pounds. Must be able to remain sitting for 60% of the shift and work under variable temperature conditions (extreme heat or cold) and noise levels.Hotel experience preferred