FOH Shift Lead, Assistant Manager, Manager Restaurant

Juicy Lucy's Burger Bar & Grill; Asheville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Wet Willie's in Asheville, NC is hiring a FOH Shift Lead. This crucial role oversees all restaurant operations, ensuring exceptional customer service and maintaining high standards of cleanliness and food quality.

The ideal candidate will have a Bachelor’s degree or equivalent experience and at least 3 years in a management role in casual dining. Responsibilities include managing shifts, promoting events, and maintaining financial reports.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 3 years of experience as a manager in casual dining.
• Experience in full service alcohol serving facility is desirable.
• Record of maintaining high standards in cleanliness and guest satisfaction.

Responsibilities

• Oversee all aspects of restaurant operations.
• Ensure excellent guest service.
• Organize and promote events.
• Control day-to-day profit & loss operations.

Skills

Leadership

Customer Service

Operational Management

Restaurant Sanitation Standards

P&L Understanding

Education

Bachelor's Degree or equivalent experience

Job description

Juicy Lucy's Burger Bar And Grill - Asheville

Job 171917 - FOH Shift Lead, Assistant Manager, Manager Restaurant
Asheville, NC

• Oversee every aspect restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Understand and demand 100% customer service
• Organize special events and promote weekly events and promotions
• Go, Go, Go mentality
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried or hourly manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable