Restaurant Supervisor

The Westin Philadelphia; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Restaurant Supervisor to oversee operations and ensure guest satisfaction. In this dynamic role, you will manage staff, handle financial activities, and maintain high service standards. This position offers a path to advancement within the company, making it an exciting opportunity for those passionate about the hospitality industry. Join a team that values excellence and sustainability, where your contributions will directly impact the guest experience and operational success.

Qualifications

• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.

Responsibilities

• Supervise restaurant operations ensuring high service levels.
• Interview, train, and support associates in their roles.
• Resolve customer complaints and ensure guest satisfaction.

Skills

Food and Beverage Management

Customer Service

Cash Handling

Supervisory Skills

Education

High School Diploma

Tools

Hotel PMS

Micros POS

Job description

Join to apply for the Restaurant Supervisor role at The Westin Philadelphia

Opportunity: Restaurant Supervisor

Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Restaurant Manager – Food and Beverage Director

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Resolve customer complaints regarding food and beverage service.
• Forecast staff, equipment, and supply requirements based on menu.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure positive working relationship with vendors.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hotels and Motels