Restaurant Supervisor - City Cruises - Philadelphia

City Experiences; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Restaurant Supervisor to lead the front-of-the-house operations. This role involves managing staff, ensuring high-quality service, and enhancing guest satisfaction. The ideal candidate will possess a blend of leadership and interpersonal skills, thrive in a fast-paced environment, and be committed to upholding safety and service standards. Join a team that values creativity and teamwork while providing exceptional experiences on land and water. If you have a passion for hospitality and a drive for excellence, this opportunity is perfect for you.

Qualifications

• 2+ years of guest service and supervisory experience required.
• Responsible alcohol service (TIPS) and sanitation (ServSafe) certifications needed.

Responsibilities

• Manage front-of-the-house staff and ensure cruise execution.
• Handle guest service issues and maintain cash control.

Skills

Guest Service Experience

Supervisory Skills

Communication Skills

Teamwork

Education

High School Diploma

Associate’s Degree

Tools

Restaurant Management Systems

Payroll Systems

Job description

Restaurant Supervisor - City Cruises - Philadelphia

Join us to apply for the Restaurant Supervisor - City Cruises - Philadelphia role at City Experiences.

Salary Range: $17.00/hr - $20.00/hr

City Experiences is seeking a Restaurant Supervisor for our City Cruises operation in Philadelphia.

About Us

City Experiences’ passion is to provide amazing experiences on land and water. With over 40 years of success through organic growth and acquisitions, we have a portfolio of over 25 brands welcoming upwards of 30 million guests annually. If you're an enthusiastic team player who thrives in an environment that encourages communication, creativity, and cooperation, this could be the opportunity for you.

About The Opportunity

The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house, including cruise execution, assisting with details and recruitment alongside the restaurant manager and senior restaurant manager to ensure high quality, service, guest satisfaction, and profitability.

About You

You will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities

• Cruise Execution
• Assist in managing front-of-the-house staff, including recruitment, training, coaching/discipline, and retention
• Support restaurant managers in shift changes and ensure adherence to procedures, including pre-cruise prep, cruise scripts, food & beverage service, and entertainment
• Coordinate with other departments to fulfill guest requests and ensure satisfaction
• Conduct pre-cruise meetings to inform staff of necessary details
• Ensure staff and guest safety, including alcohol service and sanitation standards
• Handle guest service issues diplomatically to promote guest retention
• Observe and recommend staff training needs
• Staff Management
• Assist in recruiting, training, scheduling, and performance management of staff
• Develop positive relationships with department heads and foster teamwork
• Support employee incentive programs
• Administration
• Maintain cash control and monitor costs
• Handle payroll and scheduling efficiently
• Ensure compliance with health and alcohol regulations
• Attend meetings and operate restaurant systems

Requirements & Qualifications

• High school diploma or equivalent required; Associate’s degree preferred
• At least 2 years of guest service experience and supervisory experience
• Responsible alcohol service (TIPS) and sanitation (ServSafe) certifications required
• Energetic, enthusiastic personality
• Basic computer skills; ability to work extended periods, lift heavy items, and be available on major holidays

Our Culture

City Experiences’ RESPECT Service System embodies our mission, vision, values, and operating principles, fostering a company culture centered on respect and excellence.

Equal Opportunity Employment

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment of any kind and participate in the E-Verify program where applicable. We consider qualified applicants with arrest and conviction records in accordance with applicable laws.