Restaurant Supervisor | Part-Time | Ensemble Arts

Oak View Group; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in live event management is seeking a dedicated Restaurant Supervisor. This part-time role is pivotal in ensuring exceptional service and team coordination within a vibrant café environment. You will oversee baristas and lounge servers, ensuring they are well-informed and prepared to meet guest expectations. With a focus on maintaining cleanliness and compliance with service standards, you will also provide mentorship to your team. This opportunity is perfect for someone with supervisory experience in a high-volume setting who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• 5+ years of supervisory experience in a fast-paced restaurant.
• Must maintain excellent attendance and be available for varied schedules.
• Valid Health Food Handler Card and RAMP Certification required.

Responsibilities

• Supervises shift coverage and coordinates breaks for team members.
• Ensures team maintains knowledge of the menu and specials.
• Monitors product quality and ensures high guest service levels.

Skills

Supervisory Skills

Customer Service

Cash Handling

Basic Math Skills

Wine and Spirits Knowledge

Teamwork

Communication Skills

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Job description

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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Restaurant Supervisor is responsible for supervising both Cafe baristas and Lounge servers, ensuring the team meets and exceeds guests’ expectations.

This role pays an hourly rate of $25.00.

Benefits for Part-Time roles 401(k) Savings Plan and 401(k) matching.

This position will remain open until June 20, 2025.

• Supervises shift coverage and coordinates breaks for team members
• Ensures team members maintain knowledge of the menu and any specials being offered
• Provides updates of any changes to the menu
• Supervises the team in maintaining a clean and presentable work area
• Ensures the venues are stocked and prepared for service at all times
• Complies and ensures compliance with liquor laws regarding alcohol service where applicable
• Complies with all departmental food and franchise contractual agreements
• Conducts end-of-shift reports for cashiers on shift
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary
• Provides ongoing supervision and mentoring to team members.
• Monitors product quality and ensures a high level of guest service
• Coordinates the on-going coaching and mentoring of the team as directed by department management
• Must maintain excellent attendance and be available to work events and varied schedules per business needs
• Able to manage and work under pressure
• Firm understanding of Wine and Spirts
• Impeccable appearance and grooming
• Outstanding customer service
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive enthusiastic, and cooperative work environment
• Ability to communicate, read, and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Communicates in a positive, respectful manner to both internal and external guests
• High school diploma or GED
• Experience working in a performing arts center or cultural institution a plus but not required
• 5+ years of supervisory experience as a supervisor/manager in a fast-paced, high-volume, elevated restaurant
• Experience interfacing with donors, Board members, and other key stakeholders
• Valid Health Food Handler Card and RAMP Certification
  
  
  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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