Client Service Supervisor

Help at Home; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Service Supervisor to lead and support caregivers while ensuring quality care for clients. This role involves developing care plans, maintaining client files, and coaching homecare aides to enhance service delivery. With a focus on compassion and professionalism, the ideal candidate will thrive in a dynamic, remote work environment. Join a rapidly growing team dedicated to making a positive impact in the lives of clients and caregivers alike. If you have a passion for helping others and possess strong organizational and problem-solving skills, this opportunity is perfect for you.

Qualifications

• At least 18 years old and a high school diploma or GED required.
• Experience with Medicaid, Waivers, or Home Healthcare preferred.

Responsibilities

• Maintain client files and ensure confidentiality following HIPAA guidelines.
• Assign homecare aides based on client needs and provide coaching.

Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Multitasking

Basic Computer Literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

2 days ago Be among the first 25 applicants

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Client Service Supervisor!

This role will be fully remote unless located within one hour of a branch office.

Pay Range: $20-$22 hourly, 40 HPW

Job Summary

The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others involved in the client's care.

Essential Duties/Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork.
• Consistently maintain the confidentiality of patient/client and agency information, following HIPAA guidelines.
• Assign homecare aides based on the client's needs and Plan of Care.
• Provide coaching to Caregivers to ensure high-quality client care and escalate ongoing concerns with Caregiver performance.
• Proactively communicate schedules and changes with clients, aides, referral sources, and management.
• Conduct in-home visits to assess client needs and communicate changes.
• Prepare and submit departmental reports as required.
• Document and maintain accurate records of the client's condition and services.
• Maintain records of client satisfaction surveys and visits to address concerns and build relationships.
• Handle client complaints appropriately; report significant issues for resolution. This is a mandatory reporter position for critical incidents.
• Educate and coach on changes to the client’s Plan of Care.
• Maintain positive relationships with clients, aides, and referral sources.
• Ensure compliance with laws and company policies.
• Perform other duties as assigned.

This description reflects essential functions; management may reassign duties as needed.

Education and Experience

• At least 18 years old.
• High school diploma or GED required; Bachelor's preferred.
• Current PPD or Chest X-ray if applicable.
• Experience with Medicaid, Waivers, or Home Healthcare preferred.

Required Skills and Abilities

• Excellent organizational skills; ability to multitask.
• Ability to provide feedback and meet personal/professional goals.
• Strong problem-solving skills and professionalism in conflict resolution.
• Basic computer literacy and typing skills.
• Compassion, responsibility, cheerful attitude, and professionalism.

Physical Requirements

• Effective communication skills.

The above describes general responsibilities; duties may be reassigned. Reasonable accommodations can be made for disabilities. Help at Home is an EEO employer, welcoming all qualified applicants regardless of protected statuses.

Data Security and Privacy

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