Restaurant Supervisor

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Restaurant Supervisor to oversee operations and ensure exceptional service standards. In this dynamic role, you'll manage staff training, handle financial activities, and resolve customer complaints, all while adhering to sustainability practices. If you have a passion for hospitality and a commitment to excellence, this is your chance to shine in a vibrant work environment that values teamwork and guest satisfaction.

Qualifications

• Previous food and beverage experience required or equivalent training.
• Supervisory experience preferred.

Responsibilities

• Supervise restaurant operations ensuring high service levels.
• Interview, train, and support associates in their roles.
• Resolve customer complaints and ensure overall guest satisfaction.

Skills

Customer Service

Cash Handling

Staff Training

Complaint Resolution

Education

High School Diploma

Tools

Hotel PMS

Micros

Job description

Overview

Opportunity: Restaurant Supervisor

Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Restaurant Manager – Food and Beverage Director

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

• Perform various financial activities such as cash handling, deposit preparation, and payroll.

• Resolve customer complaints regarding food and beverage service.

• Forecast staff, equipment, and supply requirements based on menu.

• Follow sustainability guidelines and practices related to HHM’s EarthView program.

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

• Ensure positive working relationship with vendors.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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