Restaurant Supervisor

COMO Lifestyle Pte Ltd

Orchard (NE)

On-site

USD 17,000 - 30,000

Part time

14 days+
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Job summary

Como Lifestyle Pte Ltd is seeking a Service Associate to warmly greet guests, take orders, and support dining room operations in a fast-paced environment.

You will manage reservations, upsell menu items, and coordinate with kitchen and management to ensure guest satisfaction while training new staff and assisting other stations as needed.

Qualifications

  • Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
  • Communicates information effectively and efficiently.
  • Excellent organizational skills and attention to detail.
  • Possesses a positive, results-oriented, team-player mentality.
  • Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
  • Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
  • Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
  • Excellent interpersonal and customer service skills.

Responsibilities

  • Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
  • Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.
  • Participates in training of all incoming Service Associates.
  • Reviews all reservations prior to the shift to oversee and lead PX bookings.
  • Performs regular ware and supply inventories, and facility walkthroughs of the dining room at the direction of the General Manager and Restaurant.
  • Greets all customers in their sections, offers water & beverage service, and introduces menu format.
  • Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
  • Proactively communicates with the management team regarding appropriate service for VIP customers.
  • Full knowledge of food and beverage menu items to make effective sales that enhances both the business and customer experience.
  • Accurately takes and enters orders and communicates flow with management and chefs.
  • Effectively uses point of sale systems and other restaurant technology to account for all sales.
  • Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.
  • Responsible for training new employees as assigned.
  • Assists other stations or areas of the restaurant when requested by management.

Skills

Customer service
Communication
Interpersonal skills
Team player
Attention to detail
Organizational skills
High-paced environment
English proficiency
Flexibility

Tools

POS systems
Reservations management
Inventory management
Microsoft Office
Google Workspace

Job description

Job Responsibilities
  • Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
  • Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.
  • Participates in training of all incoming Service Associates.
  • Reviews all reservations prior to the shift to oversee and lead PX bookings.
  • Performs regular ware and supply inventories, and facility walkthroughs of the dining room at the direction of the General Manager and Restaurant.
  • Greets all customers in their sections, offers water & beverage service, and introduces menu format.
  • Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
  • Proactively communicates with the management team regarding appropriate service for VIP customers.
  • Full knowledge of food and beverage menu items to make effective sales that enhances both the business and customer experience.
  • Accurately takes and enters orders and communicates flow with management and chefs.
  • Effectively uses point of sale systems and other restaurant technology to account for all sales.
  • Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.
  • Responsible for training new employees as assigned.
  • Assists other stations or areas of the restaurant when requested by management.
Prerequisite
  • Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
  • Communicates information effectively and efficiently.
  • Excellent organizational skills and attention to detail.
  • Possesses a positive, results-oriented, team-player mentality.
  • Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
  • Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
  • Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
  • Ability to execute steps of service in adherence with company policy.
  • Excellent interpersonal and customer service skills.
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