Restaurant Server

Charles Town Family Diner; West Virginia; On-site; USD 22,000 - 30,000; Full time

Job summary

Charles Town Family Diner is seeking a Restaurant Server to join our Front-of-House team for dinner and weekend shifts. You will greet guests, accurately taking and serving orders, and maintain a clean and organized section.

This role emphasizes customer service, POS proficiency, and adherence to food safety standards, with opportunities for advancement to lead server or management.

Qualifications

• Customer-focused hospitality experience is a plus.
• Familiarity with POS systems and handling guest orders.
• Knowledge of food safety and sanitation practices.
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests promptly and seat or acknowledge them.
• Take accurate food and beverage orders and enter into the POS system.
• Serve dishes and drinks promptly; verify accuracy before delivery.
• Check back with guests to ensure satisfaction and address needs.
• Keep tables and area clean, restocked, and organized throughout shift.
• Assist with running food, pre-bussing, and seating as needed.
• Follow all policies regarding food safety, cleanliness, and service quality.
• Thank guests and invite them to return.
• Collaborate with team to maintain high service standards.
• Support management in maintaining smooth dinner and weekend operations.

Skills

Customer service

POS systems

Food safety knowledge

Strong communication

Multitasking

Teamwork

Attention to detail

Problem solving

Job description

Job Description

As a Restaurant Server on the Front-of-House Team, you will play a vital role in delivering an exceptional dining experience. Reporting to the Assistant Manager, Supervisor, or Manager, you will primarily work varied dinner and weekend shifts, greeting guests promptly, accurately taking and serving orders, and maintaining a clean and organized section. This role offers opportunity for advancement to Lead Server or Management.

Responsibilities

• Greet guests promptly with a friendly attitude and seat or acknowledge them quickly.
• Take accurate food and beverage orders and enter them efficiently into the POS system.
• Serve food and drinks promptly, verifying accuracy before delivery.
• Check back with guests shortly after serving to ensure satisfaction and address needs.
• Keep drinks refilled and clear empty plates in a timely manner.
• Remain attentive to tables at all times and anticipate customer needs proactively.
• Resolve minor concerns immediately and escalate serious issues to management.
• Maintain a clean, organized section including tables, chairs, floors, and service stations.
• Complete all assigned side work before ending your shift.
• Collaborate with team members by assisting with running food, pre-bussing, and seating.
• Follow all restaurant policies regarding food safety, cleanliness, and customer service.
• Thank every guest sincerely and invite them to return.

Preferred Qualifications

• Customer Service skills
• Experience with Point of Sale (POS) systems
• Knowledge of Food Safety
• Strong Communication abilities
• Effective Multitasking
• Teamwork orientation
• Attention to Detail
• Problem Solving skills