Restaurant Supervisor

The Brews Hall; Torrance (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Overtime available

Benefits available to full-time

Job summary

The Brews Hall in Torrance, CA seeks a Restaurant Supervisor to oversee daily restaurant operations, ensure guest satisfaction, and lead a team of front- and back-of-house staff.

You will manage scheduling, training, compliance with safety and health regulations, handle guest concerns, monitor inventory, and coordinate with senior management to maintain high standards and service quality.

Qualifications

• High-volume restaurant experience required.
• Experience managing staff and scheduling.
• Knowledge of health, safety, and food handling regulations.

Responsibilities

• Oversees daily restaurant operations and guest satisfaction.
• Schedules staff and conducts performance evaluations.
• Handles customer complaints and maintains safety standards.
• Monitors inventory and coordinates with management.

Skills

Restaurant supervision

Customer service

Staff training

Inventory control

Safety protocols

Shift scheduling

Education

High school diploma

Two years restaurant experience

Job description

Job Summary

The Restaurant Supervisor will oversee and manage the daily operations of the restaurant.

General Duties and Responsibilities

• Be a Creative Problem Solver-do what’s needed to make the guest happy.
• Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
• Arrive to work on time and consistently follow shift schedule.
• Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.
• Perform additional duties as requested by management.

Specific Duties and Responsibilities

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Maintains sales records and tracks cash receipts.
• Actively assist in administrative functions pertaining to payroll, scheduling, recruiting and the control of food and labor costs.
• Drafts and delivers performance evaluations in a timely manner.
• Assists with the maintenance, storage, and ordering of China, silver, and glassware.
• Maintain high employee morale and a good reliable staff; to recruit motivate and train cooks and utility persons. To organize an efficient flow of production and maintain minimum, but adequate staffing.
• Ensure that high standards of dress and personal hygiene are maintained by all employees. Sets the example as it related to speed, professionalism, cleanliness, and accuracy.
• Ensure proper maintenance and care is exhibited by all employees toward equipment furnished by company.
• Always projects a positive attitude; to embrace and enforce company guidelines and procedures. Able to make quick, intelligent decisions.
• Responsible for any other duties as assigned by Senior Management.

Supervisory Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.
• Oversees the daily workflow of the department.
• Establishes and oversees the adoption of the support department’s vision, goals, and objectives at all levels.
• Provide leadership and direction to the entire department.
• Monitor and resolve issues.
• Direct workload distribution.
• Managing both internal and external relationships on behalf of the department.
• Communicate effectively with staff, volunteers, supervisors, and senior management.
• Report violations of required OSHA and general safety rules.
• Submit incident and workers compensation reports as needed.
• Ensure staff is receiving legally required breaks and overtime approvals.
• Oversee and audit operational systems and facilities.
• Communicate job expectations.
• Identify, acknowledge, motivate, and lead by example for employees.

Essential Duties and Responsibilities

• A team player with a positive attitude.
• Quick and flexible learner.
• Attention to detail.
• Communication and collaboration skills
• Manage direct reports.
• Organize and review weekly progress.
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Contributes to long- and short-form integration proposals and topline concepts.
• Oversee operational software and operations.
• Support the team on all integrations and proposals.
• Planning, designing, and executing projects.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Required Skills/Abilities

• Restaurant high volume experience required, preferably in the fast casual space
• Strong liquor, wine & beer knowledge required
• Strong written, verbal, and non-verbal communication skills
• Proactive attitude with strong organizational and time management skills
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal
• Flexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidays
• Strong problem-solving skills
• Knowledge of performance evaluation and budgeting concepts.
• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.
• Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment.

Education and Experience

• High school diploma or equivalent, required.
• At least two years related restaurant experience required

Benefits

• Overtime available
• Benefits available to full-time employees