Restaurant Supervisor

Strikeandreel; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment venue in the United States is seeking a dedicated team member to assist in day-to-day operations of the restaurant and bowling lanes. The role includes ensuring high service standards, promoting team development, and maintaining compliance with safety regulations. Ideal candidates should have at least one year of experience in restaurant hospitality and strong communication skills. A valid food handler's certificate is required.

Qualifications

• 1+ year of prior guest service experience in restaurant hospitality.
• Must possess a valid Food Handler’s Certificate or similar.
• Must have excellent written and verbal communication skills.

Responsibilities

• Assist in day-to-day operations ensuring service standards are exceeded.
• Promote development through planned cross-training programs.
• Ensure compliance with sanitation and safety standards.

Skills

Exceptional guest service

Strong communication skills

Ability to work in a fast-paced environment

Teamwork

Problem Solving

Tools

Point of Sale system

Job description

Description

Primary Job Duties

• Assist in the day-to-day operations of Restaurant and Bowling Lanes service, ensuring all service and product standards are exceeded.
• Meets regularly with department manager to ensure service goals, training needs, and all departmental goals remain on target.
• Assist in supporting all F&B departments in the achievement of their financial and operational targets.
• Assist Restaurant Manager and HR Manager in selection, training and development of all restaurant team members to ensure timely recruitment, training, and career growth.
• Promotes development through well planned cross training programs.
• Assist in department schedules as initiated by the Restaurant Manager.
• Assist in development of daily floor charts for Servers.
• Ensures the implementation of standards in guest service and constantly seek ways to improve product and service as well as increase volume and profits
• Consistent maintenance and refinement of service, bar/beverage standards through team work.
• Collaborates with the bartenders in refinement of successful seasonal bar menu turns and drink specials as directed by Director of F&B.
• Assures consistent maintenance of F&B systems and control procedures in all restaurant operations.
• Assist in control of F&B, labor and operating expenses within the restaurant department.
• Ensures all F&B operations meet sanitation and safety compliance for FOH.
• Periodically checking TABC and Food Handler compliance.
• Consistently offers professional, friendly and engaging service to guests and team members.
• Table Touching to ensure complete Guest Satisfaction.
• Effectively train FOH Team members in Open Table.
• Assist as needed in other areas as requested by a manager.
• Maintain uniform standards and a professional appearance for all Team Members.

Requirements

Physical Requirements

• Standing for long periods of time with frequent bending and turning
• Must be able to lift 40 lbs
• Ability to work in a fast-paced environment
• Ability to withstand extreme hot/cold temperatures

Special Requirements

• Must be proficient in menu knowledge and food service basics
• Must possess a valid Food Handler’s Certificate or other similar license per local code
• Must be at least 18 years old
• Obtain training certification per company policy
• Must possess a valid TABC or other legal license to sell/serve alcohol per local code

Standard Company Expectations

• Goes beyond the normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responding to guests’ special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
• Cooperates with all team members when assigned additional tasks and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.
• 1+ year Prior Guest Service Experience in Restaurant Hospitality.
• Ability to Anticipate and Respond to Guests needs in a Timely and Friendly Manner.
• Excellent written and verbal communication skills.
• Ability to use a point of sale system and other electronic devices.
• Military Service Background Highly Desired.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.