Restaurant Growth & Accounts Manager

Rewards Network; Hoboken (NJ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive base salary

Sales Academy training

Remote work environment

Medical plans with company match

401(k) with company match

Dining reimbursement

PTO and holidays

Life insurance

Job summary

Rewards Network is seeking a Strategic Account Manager to be the main business contact for existing restaurant clients. You will drive retention, renewals, and upsell opportunities while partnering with Account Executives to grow client value.

Based in a remote environment, you will review reporting, onboard clients, and conduct field visits across the defined region to ensure satisfaction and revenue growth.

Qualifications

• High school diploma or GED with 3–5 years of related Account Management experience, or an Associate degree with 2 years of related experience.
• Bachelor’s degree is preferred.
• Previous Account Management and client service experience are required.
• Experience using a CRM such as Salesforce; AS400 experience is a plus.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Strong written and verbal communication, analytical and problem-solving abilities.

Responsibilities

• Serve as the main business contact for existing restaurant clients within the defined region.
• Review reporting with clients to ensure satisfaction, retention, and renewals.
• Conduct onboarding and welcome appointments for new clients and assist with platform adoption.
• Identify upsell opportunities and discuss merchant cash advance products.
• Build and maintain strong relationships with Account Executives to support renewal and growth.
• Ensure client data accuracy and coordinate with internal teams to resolve issues.
• Provide insights from business intelligence reports and advise on growth strategies.
• Spend significant time in the field visiting 12 restaurants/clubs/bars weekly for reviews.

Skills

Account management

Client service

Data analytics

CRM

Education

HS diploma or GED

Associates degree

Bachelor’s degree preferred

Tools

Salesforce

AS400

MS Excel

MS Word

PowerPoint

Outlook

Job description

Rewards Network is seeking a Strategic Account Manager to be the main business contact for existing restaurant clients. You will drive retention, renewals, and upsell opportunities while partnering with Account Executives to grow client value.

Based in a remote environment, you will review reporting, onboard clients, and conduct field visits across the defined region to ensure satisfaction and revenue growth.