Field-Based Restaurant Success Manager | Growth & Retention

Sauce; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Parental Leave

Flexible Work Environment

Paid Time Off

Job summary

Sauce is seeking a Customer Success Manager in the Miami area to nurture a growing portfolio of restaurant partners, focusing on order growth, retention, upsell opportunities, and referrals. You’ll educate partners on our commission-free delivery platform and proprietary tech, coordinating with Sales and Onboarding to bring new partners live.

In this field-driven role (3–4 days per week), you’ll monitor KPIs, drive adoption, and act as the voice of the restaurant, ensuring a world-class partner

Qualifications

• Must have 3+ years in a Restaurant Success or Account Management role.
• 3+ years experience with the restaurant industry (tech or operations).
• Proven ability to educate partners on product offerings and drive adoption.

Responsibilities

• Manage a growing portfolio of restaurant accounts with focus on growth, retention, upsell, and referrals.
• Educate restaurants on Sauce platform and proprietary technology, highlighting cost savings.
• Collaborate with Sales and Onboarding to launch new restaurant partners.
• Track key success metrics and proactively optimize partner performance.
• Serve as main escalation point for day-to-day restaurant success tickets.
• Renewals management for assigned accounts and drive referrals.

Skills

Data driven

Detail oriented

Patient

Excellent listening skills

Clear communication

Problem solving

Field visits

Tools

Salesforce

HubSpot

Job description

Sauce is seeking a Customer Success Manager in the Miami area to nurture a growing portfolio of restaurant partners, focusing on order growth, retention, upsell opportunities, and referrals. You’ll educate partners on our commission-free delivery platform and proprietary tech, coordinating with Sales and Onboarding to bring new partners live.

In this field-driven role (3–4 days per week), you’ll monitor KPIs, drive adoption, and act as the voice of the restaurant, ensuring a world-class partner