Restaurant Shift Supervisor: Lead Night Ops & Team

The Wendy's Company; Woodland Village (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vacation after 2 years

Job summary

The Wendy's Company is seeking a capable night/shift supervisor to oversee operational activities when the General Manager is away. This full-time role emphasizes supervision, directing crew, ensuring safety, and maintaining service standards.

You will monitor product quality, food cost, and labor, train staff, and enforce procedures and cash controls. A high school diploma and at least 1 year in restaurants are required; compensation varies by franchise location.

Qualifications

• High School graduate or equivalent educational certificate.
• At least 1 year of experience in the restaurant industry.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides "work direction" to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.
• Exhibits positive customer service attitude at all times.
• Follows flowcharts, prep projections and "build-to" charts.
• Monitors labor usage against sales readings and recommend corrective action to General Manager where necessary.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.
• Assists in training and cross-training of positional skills, as directed by the unit manager.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
• Adheres to cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.
• Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities.
• Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

Skills

Supervision

Work direction

Customer service

Education

High School diploma or equivalent

Job description

The Wendy's Company is seeking a capable night/shift supervisor to oversee operational activities when the General Manager is away. This full-time role emphasizes supervision, directing crew, ensuring safety, and maintaining service standards.

You will monitor product quality, food cost, and labor, train staff, and enforce procedures and cash controls. A high school diploma and at least 1 year in restaurants are required; compensation varies by franchise location.