Restaurant Shift Manager — People-First Leader

Shake Shack; Lancaster (Lancaster County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Medical, Dental, Vision Insurance

Flexible Spending Accounts

401(k) plan with Company Match

Paid Time Off/Sick Time

Paid Parental Leave

EAP

Job summary

Shake Shack is hiring in Lancaster, PA for a team lead role within its hospitality-focused culture that prioritizes people and growth. We offer mentorship, training, and opportunities to impact our restaurants and communities, with a supportive, inclusive environment.

As a team lead, you will oversee service flow, guide hourly staff, and may support purchasing, receiving, and inventory. This role emphasizes safety, cleanliness, and high performance in a fast-paced setting.

Qualifications

• 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification according to local jurisdiction.
• Strong problem solving skills.
• Effective communication skills, both written and verbal.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure safety, cleanliness, quality, and speed.
• Help build and lead high performing team of hourly Team Members.
• May assist with operational support functions (Purchasing, Receiving, Inventory, etc.).
• Participates in applicant interviews and assists with employee relations.

Skills

Leadership experience

Problem solving

Communication skills

Job description

Shake Shack is hiring in Lancaster, PA for a team lead role within its hospitality-focused culture that prioritizes people and growth. We offer mentorship, training, and opportunities to impact our restaurants and communities, with a supportive, inclusive environment.

As a team lead, you will oversee service flow, guide hourly staff, and may support purchasing, receiving, and inventory. This role emphasizes safety, cleanliness, and high performance in a fast-paced setting.