Shift Supervisor - Restaurant Ops Leader

Wendy's Restaurant Franchise; Frederick (CO); On-site; USD 25,000 - 28,000; Full time

Job summary

Wendy's Restaurant Franchise in Frederick, CO is seeking a Shift Manager to help run daily operations, lead crew, and embody food safety and customer service standards.

You will oversee opening/closing procedures, cash handling, and coordinating with the management team to deliver a safe, efficient, and warm dining experience for guests.

Join a fast-paced team and help drive exceptional guest satisfaction every shift.

Qualifications

• One or more years of restaurant, retail, customer service focused, or equivalent experience.
• Candidates must be at least 18 years of age and possess all documents and permits required by state and federal law.
• Must have or be willing to obtain ServSafe certification.
• Must be certified in the Open/Close Manager, Kitchen Manager, and Customer Service

Responsibilities

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager, including setting up cash registers at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to acknowledge and delight every customer.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for our customers and team members.
• Help execute appropriate shift‑specific procedures according to the DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of VOC issues as needed.
• Analyze customer feedback to ensure daily operations plan and huddles are aligned with the feedback, and make corrections to improve service.

Job description

Wendy's Restaurant Franchise in Frederick, CO is seeking a Shift Manager to help run daily operations, lead crew, and embody food safety and customer service standards.

You will oversee opening/closing procedures, cash handling, and coordinating with the management team to deliver a safe, efficient, and warm dining experience for guests.

Join a fast-paced team and help drive exceptional guest satisfaction every shift.