Restaurant Shift Leader & Team Coach

MOD SUPER FAST PIZZA, LLC.; Richmond (VA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. in Richmond, VA seeks a Restaurant Shift Leader to drive store operations during scheduled shifts and embody MOD’s purpose in every interaction.

You will lead the Squad, guide shift execution, and set the example for delivering an exceptional MOD experience. You will adapt to store needs, sometimes leading and sometimes supporting, always keeping the MOD experience front and center.

Qualifications

• Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)
• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.

Responsibilities

• Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers
• Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages
• Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate
• Keyholder responsible for cash within the shift in an accurate manner
• Take inventory and place orders as needed and directed by the GM · Conduct coaching in the moment
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well‑being of the Squad and celebrate wins

Skills

Customer service

Coaching/mentoring

Multi-tasking

Communication

Job description

MOD SUPER FAST PIZZA, LLC. in Richmond, VA seeks a Restaurant Shift Leader to drive store operations during scheduled shifts and embody MOD’s purpose in every interaction.

You will lead the Squad, guide shift execution, and set the example for delivering an exceptional MOD experience. You will adapt to store needs, sometimes leading and sometimes supporting, always keeping the MOD experience front and center.