Restaurant Shift Leader: Team Captain

Fulenwider Group; Concord (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fulenwider Enterprises' KFC and Taco Bell restaurants in Concord, NC are seeking a Shift Manager to lead the crew during your shift, ensuring smooth operations and great customer service. You will supervise staff, handle inquiries, maintain food safety, manage cash and inventory, train new team members, and help drive sales through promotions while keeping the dining area clean and welcoming.

The role requires flexibility, the ability to make quick decisions, and a positive attitude toward

Qualifications

• Prior experience in a restaurant or fast-food setting.
• Strong leadership and communication skills.
• Flexible schedule including evenings, weekends, holidays.
• Food safety certification preferred but not required.
• Ability to supervise shift operations and manage staff.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Skills

Restaurant experience

Leadership

Communication

Adaptability

Availability

Job description

Fulenwider Enterprises' KFC and Taco Bell restaurants in Concord, NC are seeking a Shift Manager to lead the crew during your shift, ensuring smooth operations and great customer service. You will supervise staff, handle inquiries, maintain food safety, manage cash and inventory, train new team members, and help drive sales through promotions while keeping the dining area clean and welcoming.

The role requires flexibility, the ability to make quick decisions, and a positive attitude toward