Shift Lead: Team Captain for Fast-Paced Restaurant Ops

Fulenwider Group; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Fulenwider Enterprises in Charlotte, NC seeks a Shift Manager for its KFC and Taco Bell locations. You will captain the shift, supervise staff, ensure safety, and deliver excellent guest service in a fast-paced setting.

Lead a motivated team, handle customer inquiries, process transactions, and maintain store standards. This role emphasizes teamwork, adaptability, and a customer-first mindset in a bustling restaurant environment.

Qualifications

• Experience: previous restaurant or fast-food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Skills

Team Leadership

Communication

Problem Solving

Adaptability

Availability

Job description

Fulenwider Enterprises in Charlotte, NC seeks a Shift Manager for its KFC and Taco Bell locations. You will captain the shift, supervise staff, ensure safety, and deliver excellent guest service in a fast-paced setting.

Lead a motivated team, handle customer inquiries, process transactions, and maintain store standards. This role emphasizes teamwork, adaptability, and a customer-first mindset in a bustling restaurant environment.