Restaurant Shift Leader: Lead Service & Growth

Ultipro; Spartanburg (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Spartanburg is seeking a Shift Leader to support the General Manager and on-duty leadership in achieving the restaurant's business plan. You will guide Crew Persons and Team Leaders to meet performance expectations and uphold company policies.

The role emphasizes quality service, team development, and proactive involvement in shift activities to drive sales and control costs. Strong communication, problem solving, and reliability are essential for success in this fast-paced

Qualifications

• Approximately 2–3 years of restaurant management experience.
• High School Diploma or GED.
• Excellent planning and time management skills.
• Team-building skills.
• Investigative and problem solving abilities.
• Ability to troubleshoot cash handling problems.
• Reliable transportation, valid driver’s license, and proof of insurance.
• Strong communication skills and ability to meet restaurant needs.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Restaurant management

Planning

Team building

Problem solving

Cash handling

Communication

Adaptability

Education

High School Diploma or GED

Job description

Ultipro in Spartanburg is seeking a Shift Leader to support the General Manager and on-duty leadership in achieving the restaurant's business plan. You will guide Crew Persons and Team Leaders to meet performance expectations and uphold company policies.

The role emphasizes quality service, team development, and proactive involvement in shift activities to drive sales and control costs. Strong communication, problem solving, and reliability are essential for success in this fast-paced