Restaurant Shift Leader: Drive Service & Team Excellence

Ultipro; Newberry (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Ultipro in Newberry, SC is seeking a Shift Leader to assist the General Manager and on-duty supervisor in guiding the restaurant team. You will ensure Crew Persons and Team Leaders meet job expectations and align with the business plan.

The role emphasizes quality service, staff development, and efficient shift operations. A strong focus on safety, training, and communications with the management team is required to drive store performance.

Qualifications

• Minimum two to three years of restaurant management experience.
• High School Diploma or GED required.
• Strong planning and time management skills.
• Team-building and leadership abilities.
• Investigative and problem-solving skills.
• Cash handling troubleshooting ability.
• Reliable transportation and a valid driver’s license.
• Must be reachable by phone to meet restaurant needs.
• Analytical and organizational skills with a mindset for process improvement.

Responsibilities

• Provide a quality product and customer service experience that delivers total customer satisfaction.
• Strive to improve skills and performance of Crew Persons.
• Assist management and lead shift activities to maximize sales and minimize costs.
• Comply with Company policies and procedures regarding business and personnel practices.
• Model and encourage Company shared values.
• Demonstrate strong oral and written communication with internal and external contacts.
• Attend training to stay current on industry trends.
• Participate in company meetings, webinars, and conference calls.
• Perform other duties or special projects as assigned.

Skills

Restaurant management

Team building

Customer service

Leadership

Cash handling

Time management

Communication

Problem solving

Education

High School Diploma or GED

Job description

Ultipro in Newberry, SC is seeking a Shift Leader to assist the General Manager and on-duty supervisor in guiding the restaurant team. You will ensure Crew Persons and Team Leaders meet job expectations and align with the business plan.

The role emphasizes quality service, staff development, and efficient shift operations. A strong focus on safety, training, and communications with the management team is required to drive store performance.