Restaurant Shift Leader: Lead Service and Team Growth

Ultipro; Blythewood (SC); On-site; USD 24,000 - 36,000; Full time

Job summary

Ultipro in Blythewood, SC seeks a Shift Leader to support the General Manager and lead the restaurant team during shifts. You will ensure the team delivers quality service, drive sales, and maintain adherence to the business plan.

The role requires strong people skills and the ability to manage time and resources effectively. Responsibilities include coaching Crew Members, overseeing daily operations, training, and coordinating with management to meet performance targets while delivering a great

Qualifications

• 2–3 years of restaurant management experience or education.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team-building skills.
• Investigative and problem-solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable transportation, a valid driver’s license, and proof of insurance.
• Must have a telephone or reliable method to communicate with the restaurant and be accessible.
• Strong analytical and organizational skills and ability to implement process improvements.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Skills

Team building

Problem solving

Cash handling

Time management

Analytical thinking

Organizational skills

Communication

Reliability / transportation

Education

High School Diploma/GED

Job description

Ultipro in Blythewood, SC seeks a Shift Leader to support the General Manager and lead the restaurant team during shifts. You will ensure the team delivers quality service, drive sales, and maintain adherence to the business plan.

The role requires strong people skills and the ability to manage time and resources effectively. Responsibilities include coaching Crew Members, overseeing daily operations, training, and coordinating with management to meet performance targets while delivering a great