Restaurant Shift Leader & Guest Experience Pro

NORCROSS GROUP; Dallas (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

NORCROSS GROUP is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence at Wingstop locations in the Dallas area. You will ensure guest satisfaction, manage inventory and payroll, and uphold company standards across product prep, service, and safety.

This role requires leadership in supervising staff, controlling costs, and maintaining cleanliness and compliance with labor laws.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal skills and conflict resolution skills.

Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening.
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.

Skills

Microsoft Office

P&L analysis

Team recruitment

Labor laws

Communication

Initiative

Interpersonal skills

Conflict resolution

Guest service

Job description

NORCROSS GROUP is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence at Wingstop locations in the Dallas area. You will ensure guest satisfaction, manage inventory and payroll, and uphold company standards across product prep, service, and safety.

This role requires leadership in supervising staff, controlling costs, and maintaining cleanliness and compliance with labor laws.