Restaurant Shift Leader: Drive Guest Service & Operations

NORCROSS GROUP; Red Oak (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Wingstop Restaurants in Red Oak, TX is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence. You will ensure compliance with company standards in product prep, guest service, inventory, and financial accountability, and deliver high-quality products and service.

The role requires leadership experience, strong communication, and knowledge of labor laws, with a focus on maximizing profitability and guest satisfaction in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.

Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary

Skills

Leadership

Communication

Analytical skills

Labor law knowledge

Conflict resolution

Tools

MS Office

Job description

Wingstop Restaurants in Red Oak, TX is seeking a Shift Leader to direct daily restaurant operations in the General Manager’s absence. You will ensure compliance with company standards in product prep, guest service, inventory, and financial accountability, and deliver high-quality products and service.

The role requires leadership experience, strong communication, and knowledge of labor laws, with a focus on maximizing profitability and guest satisfaction in a fast-paced environment.