Restaurant Shift Leader - Ops & Guest Experience

ADP, Inc.; Red Oak (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

Wingstop Restaurants in Red Oak, TX is seeking a Shift Leader to oversee daily restaurant operations in the General Manager's absence. The role emphasizes guest service, product knowledge, and adherence to standards while directing staff and managing payroll and expenses.

The candidate should have 2+ years of supervisory experience in food service or retail, strong communication, knowledge of labor laws, and proficiency with Microsoft Office.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal skills and conflict resolution skills.

Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary Receive, inspect, and sign/pay for deliveries in the GM's absence
• Place orders with vendors when necessary Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM's absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.

Skills

Microsoft Office

Supervisory experience

Labor Laws knowledge

Communication skills

Interpersonal skills

Recruiting

Problem solving

Tools

Excel

Word

Outlook

Job description

Wingstop Restaurants in Red Oak, TX is seeking a Shift Leader to oversee daily restaurant operations in the General Manager's absence. The role emphasizes guest service, product knowledge, and adherence to standards while directing staff and managing payroll and expenses.

The candidate should have 2+ years of supervisory experience in food service or retail, strong communication, knowledge of labor laws, and proficiency with Microsoft Office.