Restaurant Shift Leader - Grow People, Lead Ops

Wingstop; Shreveport (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct the daily activities in the GM’s absence. You will communicate Wingstop culture to crew and work as a creative, dedicated team player who strives for the brand’s success.

The role emphasizes guest service, strong communication, leadership, and the ability to manage multiple projects with urgency. You will help implement procedures to improve performance and profitability while coaching

Qualifications

• Guest service mentality; genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor in difficult situations.
• Manages multiple projects and timelines with urgency and follow through.
• Well organized and detail oriented.
• Experience includes business planning with direct responsibility for operational and financial results.
• Ability to teach others to understand financial impact and establish performance standards.
• Consultative and coaching approach; able to influence results.

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct daily operations in GM’s absence.
• Convey Wingstop culture to crew members and be a team player.
• Focus on profitability and implementing procedures to reach goals.

Skills

Guest service mindset

Strong communication

Problem solving

Leadership

Time management

Detail oriented

Profitability focus

Coaching / teaching

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to direct the daily activities in the GM’s absence. You will communicate Wingstop culture to crew and work as a creative, dedicated team player who strives for the brand’s success.

The role emphasizes guest service, strong communication, leadership, and the ability to manage multiple projects with urgency. You will help implement procedures to improve performance and profitability while coaching