Restaurant Shift Leader: Guest Experience & Ops

NORCROSS GROUP; McKinney (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Wingstop Restaurants in McKinney, TX is seeking a Shift Leader to direct daily operations in the General Manager’s absence. You will ensure compliance with company standards in product preparation, customer relations, inventory control, and financial accountability while delivering high quality products and service.

You will lead team members, monitor labor, review trends, and maintain safety and cleanliness.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2+ years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.

Responsibilities

• Greet and acknowledge every Guest, maintain outstanding standards and product knowledge.
• Control shrinkage, waste, expenses, and payroll.
• Ensure cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and adjust operations to maximize goals.
• Ensure compliance with company policies through meetings, audits and walk-throughs.
• Open and/or close the Restaurant.
• Assemble and package orders according to Wingstop standards.
• Receive, inspect, and sign/pay for deliveries in the GM’s absence.
• Maintain current Operations Manual and follow procedures.
• Conduct daily walk-throughs and taste tests of products at opening.
• Ensure time and temperature checks are performed every two hours.
• Keep products fresh and prepared correctly and flow of orders moving.

Skills

Office suite proficiency

Supervisory experience

P&L analysis

Recruiting

Labor laws knowledge

Communication skills

Tools

Microsoft Office

Job description

Wingstop Restaurants in McKinney, TX is seeking a Shift Leader to direct daily operations in the General Manager’s absence. You will ensure compliance with company standards in product preparation, customer relations, inventory control, and financial accountability while delivering high quality products and service.

You will lead team members, monitor labor, review trends, and maintain safety and cleanliness.