Restaurant Shift Leader: Guest Experience & Ops Impact

Long John Silver's; Chicago Heights (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for operations, focusing on guest satisfaction, staff development, and driving sales and profits.

The ideal candidate can address guest inquiries promptly, engage positively with guests, ensure appropriate staffing, maintain safety and cleanliness, handle food preparation with care for safety, and forecast sales while managing schedules and

Qualifications

• High school diploma or equivalent is required.
• Minimum three (3) months experience as team member.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members; keep restaurant clean and equipment in good working order.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for operations, focusing on guest satisfaction, staff development, and driving sales and profits.

The ideal candidate can address guest inquiries promptly, engage positively with guests, ensure appropriate staffing, maintain safety and cleanliness, handle food preparation with care for safety, and forecast sales while managing schedules and