Restaurant Shift Leader: Guest Experience & Operations

Sonic Drive-In; New Iberia (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In in New Iberia, LA is seeking an Assistant Manager to lead drive-in operations and develop team members for exceptional product quality and guest service. This role emphasizes cost control, scheduling, and adherence to SOPs to achieve strong shift performance.

The Assistant Manager will supervise crew during shifts, handle guest and staff concerns, and ensure compliance with health and safety standards while supporting the General Manager.

Qualifications

• At least 2 years of restaurant management experience or 1 year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge of federal, state, and local health and safety laws and regulations
• Strong verbal and written communication skills
• Ability to lead and coach a team

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly address guest issues/concerns during shift
• Monitor and manage costs, inventory, and productivity during shift
• Assist with preparation and maintenance of drive-in records
• Ensure compliance with company policies and standards
• Maintain sanitation and safety throughout shifts
• Attend regular shifts as scheduled

Skills

Staff management

Shift leadership

Customer service

Cost control

Food safety knowledge

Communication skills

Job description

Sonic Drive-In in New Iberia, LA is seeking an Assistant Manager to lead drive-in operations and develop team members for exceptional product quality and guest service. This role emphasizes cost control, scheduling, and adherence to SOPs to achieve strong shift performance.

The Assistant Manager will supervise crew during shifts, handle guest and staff concerns, and ensure compliance with health and safety standards while supporting the General Manager.