Restaurant Shift Leader & Guest Experience Coach

WKS Restaurant Group

McKinney (TX)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Job summary

WKS Restaurant Group in McKinney, TX, is seeking an Assistant Manager to support the General Manager in daily restaurant operations, ensuring guest satisfaction, safety, and efficient shifts. You will develop teammates, manage performance, monitor inventory, and uphold standards, while covering leadership, operations, and customer service functions as needed.

This role requires a hands-on leader with ServSafe certification and experience in fast-paced hospitality, flexible hours, and reliable

Qualifications

Minimum 1–2 years of restaurant or retail supervisory experience required.
Must be at least 18 years of age.
High school diploma or equivalent required; college coursework preferred.
Strong communication, leadership, and problem-solving skills.
ServSafe certification required (or must obtain within the required timeframe).
Proficiency with POS systems, cash handling, smart safe operation, and basic computer skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Reliable transportation and willingness to work at nearby locations as needed.
Ability to resolve customer issues promptly and professionally using company service methods.

Responsibilities

Support the General Manager in hiring, onboarding, training, motivating, and developing team members.
Conduct shift-level coaching, performance feedback, and adherence to uniform and grooming standards.
Uphold and model WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
Ensure proper shift staffing and deployment based on business needs.
Assist with maintaining a positive, professional, and respectful work environment.
Oversee shift operations, including opening/closing procedures, product preparation, safety protocols, and food safety standards.
Ensure compliance with Wendy’s Critical Checklists, daily walk-throughs, and equipment checks.
Execute inventory counts, product rotation, food quality standards, and waste control.
Support ordering, receiving deliveries, and monitoring food and labor costs.
Cover workstations and assist during busy periods, breaks, or staffing shortages.
Ensure all customers receive accurate orders, friendly service, and fast, clean experiences.
Monitor service times and take corrective action to meet service metrics.
Resolve customer complaints and service issues professionally and promptly.
Communicate clearly with customers, team members, and supervisors.