Restaurant Shift Leader: Lead Service & Guest Experience

11 KTCHN GROUP; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Training & development

Job summary

11 KTCHN GROUP is seeking an experienced Restaurant Shift Leader to oversee the dining experience and supervise front-of-house staff. You will train team members, manage daily operations, and ensure food safety and top-tier service in a fast-paced setting.

Ideal candidates bring a strong background in fine dining or high-volume casual environments and excel at customer service, staff development, and team morale. Flexible hours and a dynamic team culture await.

Qualifications

• Proven experience as a Shift Leader or similar supervisory role.
• Background in fine dining or high-volume casual dining.
• Excellent customer service and hospitality management skills.
• Ability to lead a team and foster a positive work environment.

Responsibilities

• Lead and supervise the serving staff to ensure efficient and professional service delivery.
• Train new employees on restaurant policies, procedures, and customer service standards.
• Manage daily operations including inventory control, cash handling, and POS system management.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Perform as host when needed: welcoming guests, seating, and managing reservations in OpenTable.
• Assist on the floor when necessary by running food, clearing tables, and serving water or wine.
• Handle customer inquiries and resolve issues to ensure guest satisfaction.
• Collaborate with management on staffing needs and scheduling.
• Oversee shift management to guarantee smooth operations during peak hours.
• Conduct regular staff meetings and reinforce training initiatives.

Skills

Leadership

Customer service

Hospitality management

Staff training

Team leadership

Tools

POS system

OpenTable

Job description

11 KTCHN GROUP is seeking an experienced Restaurant Shift Leader to oversee the dining experience and supervise front-of-house staff. You will train team members, manage daily operations, and ensure food safety and top-tier service in a fast-paced setting.

Ideal candidates bring a strong background in fine dining or high-volume casual environments and excel at customer service, staff development, and team morale. Flexible hours and a dynamic team culture await.