Shift Leader: Fast-Paced Restaurant Operations & Team Coach

WKS Restaurant Group; Garland (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

WKS Restaurant Group is seeking a Shift Leader to oversee restaurant operations during shifts, ensure fast, friendly service, maintain food safety, and support financial goals. The role requires supervising crew, training, and enforcing standards for a high-energy dining environment.

Responsibilities include opening/closing procedures, inventory checks, line operations, and maintaining service metrics while ensuring compliance with policies and safety regulations.

Qualifications

• Minimum 6 months to 1 year of restaurant or customer service experience.
• Prior leadership or shift lead experience preferred.
• Must be at least 18 years of age.
• High school diploma or equivalent preferred.

Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth restaurant operations.
• Assist with training, coaching, and developing crew members to meet performance and service expectations.
• Enforce uniform, grooming, and safety standards.
• Demonstrate WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
• Maintain positive team morale and promote a respectful workplace.
• Execute shift opening and closing procedures, including safety, security, and cash protocols.
• Ensure food safety and restaurant cleanliness standards are consistently met.
• Monitor compliance with Wendy’s Critical Checklists and daily operational routines.
• Support inventory rotation, product quality checks, and equipment use/maintenance.
• Assist with product preparation, line operations, and food service during rush periods or staffing gaps.
• Ensure appropriate staffing and proper deployment of crew throughout the shift.
• Ensure all customers receive fast, friendly, and accurate service.
• Monitor and meet service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste.
• Respond to and resolve customer issues professionally and promptly.
• Provide direction to the team to maintain high service standards at all times.
• Assist with cash handling processes, including reconciling tills and ensuring secure cash controls.
• Monitor product usage, food waste, and labor levels during shifts.
• Support efforts to achieve daily sales and labor goals.

Skills

Leadership

Customer service

Cash handling

Team supervision

Education

High school diploma

Tools

POS systems

Job description

WKS Restaurant Group is seeking a Shift Leader to oversee restaurant operations during shifts, ensure fast, friendly service, maintain food safety, and support financial goals. The role requires supervising crew, training, and enforcing standards for a high-energy dining environment.

Responsibilities include opening/closing procedures, inventory checks, line operations, and maintaining service metrics while ensuring compliance with policies and safety regulations.