Restaurant Shift Leader: Elevate Service & Team Performance

Default CKE Brand; Cambridge (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ultipro, Cambridge, MA, is looking for a Shift Leader to assist the General Manager and help run daily restaurant operations. You will lead the restaurant management team to ensure staff perform their duties and align with the business plan.

The role emphasizes quality service, staff development, cost control, policy compliance, and effective communication. Candidates should have 2–3 years of management experience and a high school diploma, with strong planning and problem-solving skills.

Qualifications

• 2–3 years of restaurant management experience.
• High School Diploma or GED required.
• Strong planning, time management, and communication skills.
• Ability to troubleshoot cash handling and operations.
• Reliable transportation and valid driver's license.

Responsibilities

• Provide quality product and customer service to ensure satisfaction.
• Develop skills and performance of Crew Persons.
• Assist management to maximize sales and control costs.
• Follow Company policies and procedures.
• Demonstrate and promote shared values.
• Communicate effectively with internal and external contacts.
• Attend training and company meetings.
• Perform other duties as assigned.

Skills

Restaurant management experience

Team building

Time management

Problem solving

Education

High School Diploma or GED

Job description

Ultipro, Cambridge, MA, is looking for a Shift Leader to assist the General Manager and help run daily restaurant operations. You will lead the restaurant management team to ensure staff perform their duties and align with the business plan.

The role emphasizes quality service, staff development, cost control, policy compliance, and effective communication. Candidates should have 2–3 years of management experience and a high school diploma, with strong planning and problem-solving skills.