Restaurant Shift Leader: Elevate Service & Team Growth

Ultipro; Biscoe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro is seeking a Shift Leader to support the General Manager and on-duty leadership in driving restaurant performance. You will supervise Crew Members and Team Leaders, ensuring adherence to the restaurant's business plan while delivering quality service and a positive guest experience.

The role requires 2–3 years in restaurant management, a high school diploma or GED, and strong planning, communication, and problem-solving abilities to foster a productive team environment.

Qualifications

• Requires 2–3 years of restaurant management experience or equivalent education
• High School Diploma or GED required
• Excellent planning and time management skills
• Strong team-building abilities
• Investigative and problem-solving skills
• Ability to troubleshoot cash handling problems

Responsibilities

• Provide quality products and customer service to ensure satisfaction
• Lead shift activities to maximize sales and control costs
• Adhere to company policies and procedures
• Model and promote company values
• Communicate effectively with internal and external contacts
• Attend trainings and participate in meetings and webinars
• Perform other duties and projects as assigned

Skills

Planning

Time Management

Team Building

Problem Solving

Cash Handling

Communication

Analytical Thinking

Education

High School Diploma/GED

Job description

Ultipro is seeking a Shift Leader to support the General Manager and on-duty leadership in driving restaurant performance. You will supervise Crew Members and Team Leaders, ensuring adherence to the restaurant's business plan while delivering quality service and a positive guest experience.

The role requires 2–3 years in restaurant management, a high school diploma or GED, and strong planning, communication, and problem-solving abilities to foster a productive team environment.