Restaurant Shift Leader: Elevate Guest Experience

Ultipro; Glen Carbon (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager with management activities, ensuring alignment with the restaurant’s business plan and supervising Crew and Team Leaders.

This role emphasizes customer service, training, scheduling, cash handling, and process improvements, with daily responsibilities and participation in meetings. On-site position in Illinois, requires 2–3 years restaurant management, a high school diploma, and reliable transportation.

Qualifications

• Two to three years of restaurant management experience.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Strong team-building abilities.
• Investigative and problem-solving skills.
• Cash handling and numerical accuracy capabilities.
• Reliable transportation and valid driver’s license.
• Strong communication and openness to feedback.

Responsibilities

• Provide a quality product and customer service experience that delivers total customer satisfaction.
• Strive to improve the skills and performance of all crew members.
• Support efforts to maximize sales and profits and minimize controllable costs by leading shift activities.
• Comply with company policies and procedures regarding business and personnel practices.
• Model and encourage company shared values.
• Demonstrate strong oral and written communication with various contacts.
• Attend training to stay current on industry trends and participate in meetings.
• Perform other duties and/or special projects as assigned in response to changing business conditions.

Skills

Restaurant management

Time management

Team building

Problem solving

Cash handling

Communication

Analytical thinking

Process improvement

Education

High School Diploma/GED

Job description

Ultipro is seeking a Shift Leader to assist the General Manager with management activities, ensuring alignment with the restaurant’s business plan and supervising Crew and Team Leaders.

This role emphasizes customer service, training, scheduling, cash handling, and process improvements, with daily responsibilities and participation in meetings. On-site position in Illinois, requires 2–3 years restaurant management, a high school diploma, and reliable transportation.