Restaurant Shift Leader: Drive Service & Efficiency

NORCROSS GROUP; East Wind Estates Colonia (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Wingstop Restaurants in El Paso, TX is seeking a Shift Leader to direct daily restaurant operations in the GM’s absence. You will ensure product quality, guest satisfaction, inventory control and financial accountability while upholding company standards.

The role requires 2+ years of supervisory experience in food service, knowledge of labor laws, and strong communication. You will help open/close, manage orders, and support team members to maintain high standards of service.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Minimum of 2+ years of previous food service, retail or restaurant supervisory experience.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.

Responsibilities

• Ensure Guest Service excellence with a friendly environment and high standards.
• Control shrinkage, waste, expenses, and payroll.
• Maintain cleanliness, sanitation, safety and staffing standards.
• Review trends and initiate changes to maximize goals and objectives.
• Ensure compliance with company policies and procedures through meetings, audits and walkthroughs.
• Open and/or close the restaurant.
• Assemble and package orders per Wingstop standard.
• Receive, inspect, and sign/pay for deliveries in the GM’s absence.
• Place orders with vendors when necessary.
• Maintain an Operations Manual and follow all procedures.
• Conduct daily walk-throughs and taste tests of products at opening.
• Ensure time and temps are checked every two hours.
• Keep products fresh and prepared correctly.
• Keep the flow of orders moving on time.
• Keep the restaurant safe and clean for staff and guests.
• Handle guest issues in the GM’s absence.
• Assist in keeping kitchen clean during shifts.
• Promote the Wingstop Brand and mandatory operating requirements.
• Follow instructions for chemical cleaning products.

Skills

Microsoft Office

Supervisory experience

Food service knowledge

Labor laws knowledge

Strong communication

Job description

Wingstop Restaurants in El Paso, TX is seeking a Shift Leader to direct daily restaurant operations in the GM’s absence. You will ensure product quality, guest satisfaction, inventory control and financial accountability while upholding company standards.

The role requires 2+ years of supervisory experience in food service, knowledge of labor laws, and strong communication. You will help open/close, manage orders, and support team members to maintain high standards of service.