Restaurant Shift Leader: Culture & Operations

Workstream; Westminster (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Wingstop Westminster is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead the team in the GM's absence.

The Shift Leader will embody the Wingstop culture, be a creative team player, and demonstrate dedication to the brand. They will convey the Wingstop mission to Serve the World Flavor while maintaining high guest service and operational standards.

Qualifications

• Guest service mentality and desire to serve customers.
• Strong verbal communication and listening skills.
• Emotional composure when handling difficult situations.
• Ability to manage multiple projects with urgency and follow-through.
• Well-organized with attention to detail.
• Experience with business planning and driving profitability.

Responsibilities

• Support General Manager in day-to-day operations.
• Direct daily operations in GM's absence.
• Promote Wingstop culture to crew members and collaborate as a team.
• Contribute to profitability through performance standards and procedures.
• Mentor and coach staff, teaching financial impact of decisions.

Skills

Guest service

Verbal communication

Calm demeanor

Project management

Organizational skills

Financial accountability

Financial training

Coaching

Problem solving

Conflict management

Adaptability

Lifelong learner

Job description

Wingstop Westminster is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead the team in the GM's absence.

The Shift Leader will embody the Wingstop culture, be a creative team player, and demonstrate dedication to the brand. They will convey the Wingstop mission to Serve the World Flavor while maintaining high guest service and operational standards.