Restaurant Shift Leader: Coach Teams to Service Excellence

churchs; Tennessee; On-site; USD 17,000 - 21,000; Full time

Job summary

Church's Chicken in Tennessee seeks a hands-on Shift Leader to help run busy shifts, coach teammates, and ensure fast, friendly service while upholding food safety and company policies.

You will supervise on-shift Team Members, monitor opening/closing tasks, manage cash handling and POS procedures, and support the Restaurant General Manager in delivering an outstanding customer experience. This role requires at least 18 and a willingness to complete the Shift Leader certification.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Cash handling

Inventory management

Education

High School Diploma or GED

ServSafe Food Safety Training (recommended)

Tools

POS System

Driver's License

Job description

Church's Chicken in Tennessee seeks a hands-on Shift Leader to help run busy shifts, coach teammates, and ensure fast, friendly service while upholding food safety and company policies.

You will supervise on-shift Team Members, monitor opening/closing tasks, manage cash handling and POS procedures, and support the Restaurant General Manager in delivering an outstanding customer experience. This role requires at least 18 and a willingness to complete the Shift Leader certification.