Restaurant Shift Leader - 5-Star Service & Ops

Taco Bell Corp.; Santa Cruz (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

DRG Cares Grant Program

DRG Savings Marketplace

Employee Assistance Program

Live Mas Scholarship Program

Employee Referral Program

Education Benefits

DailyPay

Job summary

Diversified Restaurant Group is seeking a Shift Manager for Taco Bell restaurants in California. The Shift Manager will oversee on-duty operations, motivate the team, and uphold brand standards to deliver exceptional customer service.

The role emphasizes leadership across all shifts, coaching, training, and adherence to policies while ensuring a positive guest experience and team development. The position requires a willingness to lead under pressure and maintain a strong work ethic.

Qualifications

• Must be 18 years or older.
• Preferred: 6 months to 1 year of restaurant experience, with proven leadership experience across all shifts.
• Must maintain a current Health Card according to state or local requirements.
• Basic math and reading proficiency.
• Must be able to read, speak, comprehend, and write in English.
• Must have reliable transportation.
• Must pass a Criminal Background Check.
• Must be able to pass SERVSAFE Certification Course and Exam.
• Strong verbal communication skills.
• Physical Requirements: stand/walk continuously; lift up to 50 pounds; repetitive motions.

Responsibilities

• Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
• Team Leadership: Lead, coach, and motivate team members to succeed; verify duties are completed timely; maintain professional appearance.
• Team Development: Train and develop individuals seeking leadership roles; provide constructive feedback.
• Operations Leadership: Serve as the MIC and ensure adherence to company policies and standards.
• Profit & Loss Management: Assist upper leadership with achieving the restaurant's financial goals.
• Communication: Keep upper leadership informed about issues at the restaurant.

Skills

Leadership

English proficiency

Verbal communication

Physical stamina

Reading proficiency

Reliability

SERVSAFE certification

Job description

Diversified Restaurant Group is seeking a Shift Manager for Taco Bell restaurants in California. The Shift Manager will oversee on-duty operations, motivate the team, and uphold brand standards to deliver exceptional customer service.

The role emphasizes leadership across all shifts, coaching, training, and adherence to policies while ensuring a positive guest experience and team development. The position requires a willingness to lead under pressure and maintain a strong work ethic.