Restaurant Shift Lead: Team Coach & Guest Experience

churchs; Town of Texas (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Church’s Chicken is seeking a restaurant leader to coach and develop Team Members on shift, ensuring outstanding customer experience and compliance with policies. The role requires leading coaching, training, and development to deliver quality products and service.

You will monitor cash handling, POS operations, and shift opening/closing tasks while maintaining a clean, safe, and ethical work environment, with emphasis on attendance and adherence to procedures.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Leadership

Coaching

Customer service

Driver's license

Education

High school diploma or GED

ServSafe food safety certification

Tools

POS system

Job description

Church’s Chicken is seeking a restaurant leader to coach and develop Team Members on shift, ensuring outstanding customer experience and compliance with policies. The role requires leading coaching, training, and development to deliver quality products and service.

You will monitor cash handling, POS operations, and shift opening/closing tasks while maintaining a clean, safe, and ethical work environment, with emphasis on attendance and adherence to procedures.