Restaurant Shift Lead — Lead Guests & Team, Growth & Perks

Sapp Bros, Inc.; Iowa (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance

Gym membership reimbursement

Fuel discounts

Job summary

Sapp Bros, Inc. is seeking a Restaurant Shift Lead to oversee daily operations, model excellent guest service, and guide a motivated team in a fast-paced travel center.

You will work closely with the Restaurant Manager, coach cashiers and cooks, maintain cleanliness and safety standards, handle guest concerns, and help with cash handling and shift reporting while fostering a positive work environment. This role offers growth into management and a culture focused on blessing and serving others,

Qualifications

• 2+ years of restaurant or food service experience; leadership experience preferred.
• Able to coach and supervise front-line staff.
• Strong communication and guest-service mindset.

Responsibilities

• Lead by example during each shift to deliver outstanding guest service
• Supervise, coach, and support team members including Cashiers and Cooks
• Maintain high standards for cleanliness, food safety, and company compliance
• Handle guest concerns professionally and resolve issues quickly and effectively
• Assist with cash handling, transactions, and shift reporting
• Support the Restaurant Manager in daily operations and goal achievement
• Ensure a safe and positive environment for both guests and team members

Skills

Leadership

Communication

Problem-solving

Guest service

Team coordination

Job description

Sapp Bros, Inc. is seeking a Restaurant Shift Lead to oversee daily operations, model excellent guest service, and guide a motivated team in a fast-paced travel center.

You will work closely with the Restaurant Manager, coach cashiers and cooks, maintain cleanliness and safety standards, handle guest concerns, and help with cash handling and shift reporting while fostering a positive work environment. This role offers growth into management and a culture focused on blessing and serving others,