Restaurant Shift Lead: Guest Experience & Team Coach

Round Table Pizza; Oceanside (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Workstream is seeking a Shift Lead to help manage daily restaurant operations, support the management team, and create an exceptional guest experience. You will lead a high-energy shift, uphold safety standards, and drive sales.

In this role you will coach Team Members, monitor labor and service efficiency, conduct pre-shift meetings, and provide real-time coaching to sustain performance across the shift. This position offers hands-on leadership in a fast-paced environment.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.

Skills

Team leadership

Coaching

Food safety

Operational efficiency

Guest experience

Job description

The Shift Lead helps lead daily restaurant operations by supporting the management team, coaching Team Members, and creating an exceptional guest experience. This role is responsible for ensuring operational excellence, maintaining food and safety standards, driving sales, and fostering a positive, high-energy team environment.

Key Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.