Guest Experience Shift Lead — Restaurant Operations

Buffalo Wild Wings; Corona (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Buffalo Wild Wings in Corona, CA is seeking a Shift Lead to help run daily restaurant operations, coach Team Members, and create an exceptional guest experience. You will support the management team in maintaining standards and driving performance in a fast-paced environment.

The role requires strong leadership, communication, and guest service skills, with flexibility to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum age to serve alcohol as required by state/local law.
• Must obtain/maintain required food safety and alcohol service certifications as required.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Team development

Education

High School Diploma or equivalent

Job description

Buffalo Wild Wings in Corona, CA is seeking a Shift Lead to help run daily restaurant operations, coach Team Members, and create an exceptional guest experience. You will support the management team in maintaining standards and driving performance in a fast-paced environment.

The role requires strong leadership, communication, and guest service skills, with flexibility to work nights, weekends, and holidays.