Shift Lead

Buffalo Wild Wings, Inc.; Tukwila (WA); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

Buffalo Wild Wings is seeking a Shift Lead to help manage daily restaurant operations, coach Team Members, and deliver an exceptional guest experience. This role concentrates on operational excellence, maintaining food safety standards, driving sales, and fostering a positive, high-energy team environment.

You will lead pre-shift meetings, monitor labor and service levels, support hiring and training, and promote loyalty programs while ensuring compliance with company standards.

Qualifications

• Must have high school diploma or equivalent.
• Must be able to obtain and maintain food safety and alcohol service certifications.
• Experience in high-volume, full-service restaurant leadership preferred.
• Ability to work flexible schedule including nights, weekends, holidays.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsabilités

• Lead daily shift operations and deliver outstanding guest experience.
• Coach, develop, and support Team Members to drive performance.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and loyalty programs.
• Perform other duties as assigned.

Connaissances

Leadership

Guest service

Communication

Flexibility

Team motivation

Formation

High school diploma

Description du poste

The Shift Lead helps lead daily restaurant operations by supporting the management team, coaching Team Members, and creating an exceptional guest experience. This role is responsible for ensuring operational excellence, maintaining food and safety standards, driving sales, and fostering a positive, high-energy team environment.

Key Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.